Phone Booster

Introducing our new Phone Booster 

With Phone Booster, you can now keep your customers moving through the repair process even when your shop is busy assisting others or closed.

Our new Phone Booster will allow you to direct your customers through the different options based on your process.

You can do any combination of the following:

1. Send your customers directly to the Estimate Calendar.
2. Send your customers directly to the Photo Estimate Tool.  
3. Transfer your customers to a towing company or to another phone number (parts department, manager's direct line, etc.).
4. Allow your customers to leave a voice message.

Each of these options will create a customer record within your dashboard and allow for automated messages to be triggered.

Here is a brief overview of how the Phone Booster works.

Once we get your phone line set up with the proper configurations (see above), your internal phone number will be set to pick up any unanswered calls.  We also will need you to forward your shop phone line to this internal phone number in order to activate the Phone Booster from your shop line.  We can assist in this if needed.

When the call is answered by the Phone Booster, the customer will choose which option they need (from above).

• If they choose the Estimate Calendar or the Photo Tool, the customer will receive the links to their cell phone to get them started.  This will also create a customer record in your dashboard within BodyShop Booster assigned with the appropriate status (Estimate scheduled or New).  The customer will then receive automated messages for those Statuses. 
• If they choose to be directed to another phone number, the customer will be directed to that phone line.  No additional records will be created in your dashboard within BodyShop Booster. 
• If they choose to leave a voicemail, the customer record will either be created or updated (if the number is already present) in your BodyShop Booster dashboard and be assigned the New Message status.  The client profile will show the voicemail and transcript within the communication channel for your staff to view and take action on.

Please note: If the customer leaves a blank voicemail (or hangs up within the first 5 seconds) the client record and message will still be created in your dashboard (with a blank voicemail showing 0/0:00 seconds).  We have chosen to leave these records for you to view so that you can choose to either follow up with these customers or simply delete them.  If you find you are getting too many of these empty voicemails, please reach out to Support so we can help investigate the cause (if any) and/or help you create a template to follow up, in order to save your staff time on the phone.  

To get started, just reach out to our Customer Support team to set you up!